# Can't access RV50 Web Server after reset

**URL:** <https://forum.sierrawireless.com/t/cant-access-rv50-web-server-after-reset/35037>\
**Category:** ALEOS Application Framework\
**Created:** [June 4, 2025, 6:36pm UTC](https://forum.sierrawireless.com/t/cant-access-rv50-web-server-after-reset/35037 "2025-06-04T18:36:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hawk.justin10](https://avatars.discourse-cdn.com/v4/letter/h/c67d28/32.png) [@hawk.justin10](https://forum.sierrawireless.com/u/hawk.justin10)\
**Post date:** [June 4, 2025, 6:36pm UTC](https://forum.sierrawireless.com/t/cant-access-rv50-web-server-after-reset/35037/1 "2025-06-04T18:36:36Z")

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I went to a site using these RV50s and was asked to reset them. I followed the manual on how to reset them utilizing the reset button and after doing so I have never been able to hit the web server at 192.168.13.31:9191. The error shows refused connection. I have tried using HTTP and HTTPS, disabled firewall altogether and tried using different browsers to no avail. Is there something else I am missing?

 ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/3/337bf1243ed453434be0f088d97945cf71f29a03.png)

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**Author:** ![robinmholt](https://sea1.discourse-cdn.com/flex025/user_avatar/forum.sierrawireless.com/robinmholt/32/8315_2.png) [@robinmholt](https://forum.sierrawireless.com/u/robinmholt)\
**Post date:** [June 5, 2025, 11:24am UTC](https://forum.sierrawireless.com/t/cant-access-rv50-web-server-after-reset/35037/2 "2025-06-05T11:24:42Z")

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Have you tried going to `https://192.168.13.31:9443` instead? IIRC the newer firmware disables the http server on port 9191 which is what you are trying to reach.

Alternatively, you could try attaching a micro-usb cable to the device. In Windows, you should get an additional network. If you want to use that, you would navigate to `https://192.168.14.32:9443`

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [June 11, 2025, 11:03am UTC](https://forum.sierrawireless.com/t/cant-access-rv50-web-server-after-reset/35037/3 "2025-06-11T11:03:18Z")

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Hi @hawk.justin10,

Welcome to our community!

Based on your description, I understand that you’re trying to access ACEmanager via an Ethernet cable, is that right?

1. Please go to Control Panel \> Network and Sharing Center \> Change adapter settings and check if the Ethernet interface has the default gateway (192.168.13.31). Please share a screenshot with me.

2. Additionally, you can also use a USB cable to access it. If you try accessing the RV50X via USB, do you see any interface appear like the one shown in the attached image? Please share a screenshot of the Network Adapters in Device Manager with me.  

3. If it shows an IP like the one in the screenshot, you should be able to access [https://192.168.14.31:9443/](https://192.168.14.31:9443/)

Thanks,