# Can't access ace manager RV50x

**URL:** <https://forum.sierrawireless.com/t/cant-access-ace-manager-rv50x/35252>\
**Category:** AirLink routers\
**Created:** [July 17, 2025, 3:29pm UTC](https://forum.sierrawireless.com/t/cant-access-ace-manager-rv50x/35252 "2025-07-17T15:29:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bjones](https://avatars.discourse-cdn.com/v4/letter/b/5f9b8f/32.png) [@bjones](https://forum.sierrawireless.com/u/bjones)\
**Post date:** [July 17, 2025, 3:29pm UTC](https://forum.sierrawireless.com/t/cant-access-ace-manager-rv50x/35252/1 "2025-07-17T15:29:48Z")

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When I connect via ethernet, I get a 192.168.30.x address and unable to get a login prompt for ace manager. Gateway is .1. I tried pointing the browser to the gateway on ports 9191 or 9443 with no login prompt. If I use the USB cable, I get IP 192.168.14.100 - Gateway is 192.168.14.31. I tried pointing various web browsers to the gateway on the above ports with no login prompt. I even brought up a private browser and Chrome’s incognito browser, no luck. I can ping my IP and the gateway. I then reset the Airlink RV50 to factory default. No change. Basically, I can’t get ace manager to come up. From my client system, I disabled the firewall and anti-virus with no luck. Please advise  
Added info: when using the USB connection, I get IP 192.168.14.100 - Gateway is 192.168.14.31. When I point the edge browser in private mode to the gateway, port 9443, I get Err\_connection\_reset. If I point it to port 9191, I get Err\_connection\_refused. Obviously, it doesn’t like port 9191. I think ace manager is having issues. I get no login prompt. Ace manager keeps severing the connection.

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**Author:** ![jerdung](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@jerdung](https://forum.sierrawireless.com/u/jerdung)\
**Post date:** [July 18, 2025, 9:40am UTC](https://forum.sierrawireless.com/t/cant-access-ace-manager-rv50x/35252/2 "2025-07-18T09:40:51Z")

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Hi @bjones,

Welcome to our community!  
Could you please answer the questions below to check the issue?

1. When accessing the RV50x via USB, do you see any interface appearing like the one in the attached image?  

2. Please share a screenshot of the Network Adapters and Ports sections under Device Manager with me.

3. If it shows an IP address like the one in my screenshot, then when you access [https://192.168.14.31:9443/](https://192.168.14.31:9443/), what screen appears? Please share a screenshot with me.

Thanks,

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**Author:** ![bjones](https://avatars.discourse-cdn.com/v4/letter/b/5f9b8f/32.png) [@bjones](https://forum.sierrawireless.com/u/bjones)\
**Post date:** [July 18, 2025, 8:07pm UTC](https://forum.sierrawireless.com/t/cant-access-ace-manager-rv50x/35252/3 "2025-07-18T20:07:14Z")

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Hi Jerdung,

I was able to work with support team to get this resolved.

Thanks for you reply.