# Cannot register mangOH, users interfaces missing? **URL:** \ **Category:** Connectivity and Cloud Services\ **Created:** [March 29, 2021, 2:47pm UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240 "2021-03-29T14:47:33Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ga.imparato](https://avatars.discourse-cdn.com/v4/letter/g/c89c15/32.png) [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Post date:** [March 29, 2021, 2:47pm UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240/1 "2021-03-29T14:47:33Z")
Hi! I’m trying to register my device to air Vantage. I’m following this tutorial: [https://mangoh.io/uploaded-documents/Reference/mangOH%20Red/Discover/Getting%20Started/mangOH%20Red%20GSG%20-%20Windows%20R5/41112261\_mangOH\_Red\_GSG\_-\_HTML5/41112261\_AirVan/41112261\_AirVan.htm](https://mangoh.io/uploaded-documents/Reference/mangOH%20Red/Discover/Getting%20Started/mangOH%20Red%20GSG%20-%20Windows%20R5/41112261_mangOH_Red_GSG_-_HTML5/41112261_AirVan/41112261_AirVan.htm) Can someone explain me why I see this pannel: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/a8e2d95d9f85147c96c89a968acd3eb8006e85ef.png) and not this pannel? ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/0c9c957bb3dee86335c509c06c4e6547a67bfe37.png) When I login into AirVantage I don’t see develop and configure options… Moreover I went in myaccount user interfaces, but i can’t see other options to choise: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/458bdde92d4815adcfd66461dfe3d1aaacec5f86.png) ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [March 30, 2021, 4:12am UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240/2 "2021-03-30T04:12:44Z")
Hi @ga.imparato, I have successfully registered a new account (used a gmail to enroll) to AirVantage web page as the screenshots below. ![Screenshot-1](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/2da7db304cfe954076e5668a6b4d3bf7d1de42f5.png) ![Screenshot-2](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/4/4233c5bd3a469a8ee84a970cfba3725d59676a2b.png) ![Screenshot-3](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/291e5c4a0f38ff163c3b4686e432d0c9e67c2070.png) ![Screenshot-5](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/a/aed9d88f12720388b89b7f8c7a7331619a75dce4.png) ![Screenshot-6](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/29f7b4637d091b61f1301d4e3153fdd9d541ae45.png) Did your user log in to the AirVantage page under your company or the other? If the user is on the other company it might not show Develop and Configure tabs ---
**Author:** ![ga.imparato](https://avatars.discourse-cdn.com/v4/letter/g/c89c15/32.png) [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Post date:** [March 31, 2021, 3:44pm UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240/3 "2021-03-31T15:44:05Z")
Hi! Thanks for your answer! I created another air vantage account and actually see the correct dashboard: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/6/6e76d5c48beeba190cc27f228cc064863bc8a4ba.png) However, on the home page, unlike what is reported on the guide, I do not see the option to register a mangOH. Anyway I went to the Register and found this: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/1c8b8d1767dcee6c10ee38d0e158c4ef39497823.png) and not this: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/f/fcd1faa12d8dbf8f7915a5e9cee8883436d4278e.png) So as you can understand, I don’t have the opportunity to enter the ICCID parameter of the SIM, but only the parameters of the mangOH. So I can’t get system synchronization. ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/f/fa57c0a0dd1700738707bd1b874f5193ceaadada.png) Does anyone know how I could go about having a properly set up AirVantage account? ---
**Author:** ![Vianney](https://avatars.discourse-cdn.com/v4/letter/v/71e660/32.png) [@Vianney](https://forum.sierrawireless.com/u/Vianney)\ **Post date:** [April 1, 2021, 4:25am UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240/4 "2021-04-01T04:25:24Z")
Hi @ga.imparato , You can create a subscription (add CCID parameter) on ALMS as below screenshot ![ALMS1](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/1/12486dca8d9623f645d6bd3f058023906adf5e29.png) ![ALMS2](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/0/06dd861f1ba36ea1621da81292e38a8424886072.png) Then add that subscription to your system ![ALMS3](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/2/23504e7e1e0ac8ef86a8737ac97f480c0d224770.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/5/578809fd30f2ff7da912a4c26dedecc9b3ab53bf.png) And try to synchronize again Please share if you have any concerns Thanks ---
**Author:** ![ga.imparato](https://avatars.discourse-cdn.com/v4/letter/g/c89c15/32.png) [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Post date:** [April 1, 2021, 7:54am UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240/5 "2021-04-01T07:54:19Z")
Hi! Thanks for the answer! I solved giving the following AT commands: ![image](https://us1.discourse-cdn.com/flex025/uploads/sierrawireless/original/2X/8/8a1b289fe7fb773e2096d80da7d1ffc9cb096f2c.png) So I can see the system sinchronized.