# Device Management **URL:** https://forum.sierrawireless.com/c/cloud-management-services/device-management/42.md?page=1 [Latest](https://forum.sierrawireless.com/latest.md) · [Categories](https://forum.sierrawireless.com/categories.md) · [Tags](https://forum.sierrawireless.com/tags.md) **Page:** 2 --- ## [Can I build a FOTA server by myself?](https://forum.sierrawireless.com/t/can-i-build-a-fota-server-by-myself/19449)
**Author:** [@alberthuang](https://forum.sierrawireless.com/u/alberthuang)\ **Replies:** 2\ **Last updated:** [February 20, 2020, 2:16pm UTC](https://forum.sierrawireless.com/t/can-i-build-a-fota-server-by-myself/19449 "2020-02-20T14:16:14Z")
Hi, Because my application is a sensitivity about safety, I need to create FOTA server by my company. Can I do this? or sign a contract with SIERRA WIRELESS? Regards, Albert --- ## [Alert callback needs a parameter](https://forum.sierrawireless.com/t/alert-callback-needs-a-parameter/19432)
**Author:** [@jimdotter](https://forum.sierrawireless.com/u/jimdotter)\ **Replies:** 0\ **Last updated:** [February 18, 2020, 9:49pm UTC](https://forum.sierrawireless.com/t/alert-callback-needs-a-parameter/19432 "2020-02-18T21:49:53Z")
I’m looking for a way to add a parameter to a webhook callback on an alert generated by system data, e.g. “motion was detected.” I would like to create an alert rule to do this: https://path/to/api/motionDetected?IMEI=\ **Author:** [@alberthuang](https://forum.sierrawireless.com/u/alberthuang)\ **Replies:** 8\ **Last updated:** [February 18, 2020, 2:23pm UTC](https://forum.sierrawireless.com/t/cant-click-upgrade-firmware-button/19273 "2020-02-18T14:23:03Z") Hi All, I use mangOH Red with wp7702 to register on Airvantage and success update data. However, I can’t click Upgrade Firmware button, How I can get solved this problem? Thanks Albert --- ## [Sync status](https://forum.sierrawireless.com/t/sync-status/18754)
**Author:** [@nilsarve](https://forum.sierrawireless.com/u/nilsarve)\ **Replies:** 7\ **Last updated:** [January 6, 2020, 9:37am UTC](https://forum.sierrawireless.com/t/sync-status/18754 "2020-01-06T09:37:36Z")
Hello I have a question regarding the sync status on airvantage. I get a sync warning stating: Application or firmware returned by this system is unknown from AirVantage \[WP7607-1\_LE,19.04.0\] I have deployed my syst… --- ## [ALMS bootstrap failure in Ace Manager](https://forum.sierrawireless.com/t/alms-bootstrap-failure-in-ace-manager/15267)
**Author:** [@mprest](https://forum.sierrawireless.com/u/mprest)\ **Replies:** 7\ **Last updated:** [December 3, 2019, 7:00pm UTC](https://forum.sierrawireless.com/t/alms-bootstrap-failure-in-ace-manager/15267 "2019-12-03T19:00:17Z")
Out of 4 devices i tried to register for the AirVantage services 2 are responding the other 2 aren’t. When i looked at each device (which i can access fine, all are working giving GPS data and internet access for the la… --- ## [Check failed: Could not find signature or certificate in the package](https://forum.sierrawireless.com/t/check-failed-could-not-find-signature-or-certificate-in-the-package/15640)
**Author:** [@tfraley](https://forum.sierrawireless.com/u/tfraley)\ **Replies:** 1\ **Last updated:** [November 11, 2019, 12:49pm UTC](https://forum.sierrawireless.com/t/check-failed-could-not-find-signature-or-certificate-in-the-package/15640 "2019-11-11T12:49:42Z")
Good day everyone. We’re trying to update a GXX450 and seem to be getting the following error. “Check failed: Could not find signature or certificate in the package” Any help would. be appreciated. --- ## [Modifying an Alert Rule](https://forum.sierrawireless.com/t/modifying-an-alert-rule/9506)
**Author:** [@mrb188](https://forum.sierrawireless.com/u/mrb188)\ **Replies:** 1\ **Last updated:** [November 5, 2019, 2:30pm UTC](https://forum.sierrawireless.com/t/modifying-an-alert-rule/9506 "2019-11-05T14:30:53Z")
Does anyone know how to modify an alert rule in AirVantage to change the wording? I have tried however the only place that will allow modification is the description line. I would like to be able to customize the entir… --- ## [Synchronize GX450 Activated device with ALMS](https://forum.sierrawireless.com/t/synchronize-gx450-activated-device-with-alms/12809)
**Author:** [@alanmarsh](https://forum.sierrawireless.com/u/alanmarsh)\ **Replies:** 1\ **Last updated:** [March 14, 2019, 2:57am UTC](https://forum.sierrawireless.com/t/synchronize-gx450-activated-device-with-alms/12809 "2019-03-14T02:57:22Z")
Hello, I’m new to ALMS and I activated the GX450 but it won’t sync up. The Comm. Status is pending, I show no last seen and the sync status is Not synchronized. System info is blank. How do I set this up to sync. Th… --- ## [VPN connectivity to AirVantage FOTA server](https://forum.sierrawireless.com/t/vpn-connectivity-to-airvantage-fota-server/14239)
**Author:** [@jctwin9](https://forum.sierrawireless.com/u/jctwin9)\ **Replies:** 0\ **Last updated:** [October 22, 2018, 7:36pm UTC](https://forum.sierrawireless.com/t/vpn-connectivity-to-airvantage-fota-server/14239 "2018-10-22T19:36:31Z")
We are attempting to keep our VPN as secure as possible but would like to consider the Sierra FOTA functionality for our systems in the field under AT&T’s M2M network. Sierra suggests that we only need to allow outgoing … --- ## [Invalid file name for the software package](https://forum.sierrawireless.com/t/invalid-file-name-for-the-software-package/15443)
**Author:** [@traviswertz](https://forum.sierrawireless.com/u/traviswertz)\ **Replies:** 0\ **Last updated:** [February 20, 2019, 4:54pm UTC](https://forum.sierrawireless.com/t/invalid-file-name-for-the-software-package/15443 "2019-02-20T16:54:50Z")
All, I am attempting to upload 4.11.2.004 to our AMM Management System but I am receiving an error stating “Aleos\_Software\_4.11.2.004.bin Error: Invalid file name for the software package” I have renamed the file to r… --- ## [Can not register device](https://forum.sierrawireless.com/t/can-not-register-device/15038)
**Author:** [@mpadur](https://forum.sierrawireless.com/u/mpadur)\ **Replies:** 5\ **Last updated:** [January 16, 2019, 11:01am UTC](https://forum.sierrawireless.com/t/can-not-register-device/15038 "2019-01-16T11:01:10Z")
I am trying to register a device but, after I add all the info, the device just doesnt appear in the monitored systems. Steps: On AirVantage dashboard, I click on MangOH register button, fill in SIM ICCID, WP IMEI, WP … --- ## [Modem going over data limit](https://forum.sierrawireless.com/t/modem-going-over-data-limit/13314)
**Author:** [@skimball63](https://forum.sierrawireless.com/u/skimball63)\ **Replies:** 1\ **Last updated:** [August 15, 2018, 8:52am UTC](https://forum.sierrawireless.com/t/modem-going-over-data-limit/13314 "2018-08-15T08:52:01Z")
When a modem (RV50) reaches a certain limit in data usage due to hacking on malware, how can I fix that? Is there a way to switch the system off remotely or should it be rebooted? Or is there another way? --- ## [FOTA using Airvantage](https://forum.sierrawireless.com/t/fota-using-airvantage/8908)
**Author:** [@ckv](https://forum.sierrawireless.com/u/ckv)\ **Replies:** 5\ **Last updated:** [November 14, 2018, 2:20pm UTC](https://forum.sierrawireless.com/t/fota-using-airvantage/8908 "2018-11-14T14:20:14Z")
Hi, I am trying to use the Airvantage FOTA services to update my WP8548 device. I have already registered my mangoh board in airvantage. I downloaded the latest firmware version (Rel 12.2 ) - WPx5xx\_Release-12.2\_GENE… --- ## [HL7692 modem Firmware update](https://forum.sierrawireless.com/t/hl7692-modem-firmware-update/14048)
**Author:** [@puneeth](https://forum.sierrawireless.com/u/puneeth)\ **Replies:** 4\ **Last updated:** [October 4, 2018, 1:26pm UTC](https://forum.sierrawireless.com/t/hl7692-modem-firmware-update/14048 "2018-10-04T13:26:42Z")
Hi For the HL7692 modem, need to update my modem firmware over the air by polling method. Followed the steps given in FOTA guidelines doc. Communication is happening between modem and the Airvantage server, noticed th… --- ## [MC7304 Integration with AirVantage](https://forum.sierrawireless.com/t/mc7304-integration-with-airvantage/13524)
**Author:** [@edg\_bne](https://forum.sierrawireless.com/u/edg_bne)\ **Replies:** 2\ **Last updated:** [September 25, 2018, 2:59am UTC](https://forum.sierrawireless.com/t/mc7304-integration-with-airvantage/13524 "2018-09-25T02:59:46Z")
Hi all, I am currently trialling an MC7304 in a Raspberry Pi zero based IoT device, connectivity has been fantastic… I however am having real troubles getting the device to integrate with AirVantage, and this will be a… --- ## [Failed updating HL6528RD Software](https://forum.sierrawireless.com/t/failed-updating-hl6528rd-software/13757)
**Author:** [@vitocaruso](https://forum.sierrawireless.com/u/vitocaruso)\ **Replies:** 5\ **Last updated:** [September 7, 2018, 8:58am UTC](https://forum.sierrawireless.com/t/failed-updating-hl6528rd-software/13757 "2018-09-07T08:58:22Z")
Hi, I was trying to update the firmware of our devices by AirVantage and I registered to device on our account. I have also connected successfully to the device following the instructions on the website, but when I requ… --- ## [Confused about monthly data usage settings](https://forum.sierrawireless.com/t/confused-about-monthly-data-usage-settings/13334)
**Author:** [@jmoore58](https://forum.sierrawireless.com/u/jmoore58)\ **Replies:** 0\ **Last updated:** [July 31, 2018, 4:54pm UTC](https://forum.sierrawireless.com/t/confused-about-monthly-data-usage-settings/13334 "2018-07-31T16:54:07Z")
Working on a template to set monthly data limits. One field allows selection of the monthly limit units (MB or GB). Next field accepts “Monthly Limit (in units as specified above)”. Field after that accepts “Monthly … --- ## [ALMS no data usage for numerous gateways](https://forum.sierrawireless.com/t/alms-no-data-usage-for-numerous-gateways/13149)
**Author:** [@jmoore58](https://forum.sierrawireless.com/u/jmoore58)\ **Replies:** 1\ **Last updated:** [July 20, 2018, 4:35pm UTC](https://forum.sierrawireless.com/t/alms-no-data-usage-for-numerous-gateways/13149 "2018-07-20T16:35:53Z")
We have several gateways under ALMS management that show no data usage statistics in the data usage chart or in the month to date data usage column. This applies to all our Raven XEs and several ES450s. One difference … --- ## [Problem registering SL6087 to trial AirVantage](https://forum.sierrawireless.com/t/problem-registering-sl6087-to-trial-airvantage/13121)
**Author:** [@MatVehco](https://forum.sierrawireless.com/u/MatVehco)\ **Replies:** 3\ **Last updated:** [July 11, 2018, 3:42pm UTC](https://forum.sierrawireless.com/t/problem-registering-sl6087-to-trial-airvantage/13121 "2018-07-11T15:42:03Z")
Hi, I’m trying to make one SL6087 modem to connect to the AirVantage server. According to me I’ve followed the instruction but the the request is rejected for a reason I can’t understand. I’m using https://eu.airvantag… --- ## [Deleting and Adding A Different Device for Trial](https://forum.sierrawireless.com/t/deleting-and-adding-a-different-device-for-trial/12941)
**Author:** [@Alex2](https://forum.sierrawireless.com/u/Alex2)\ **Replies:** 0\ **Last updated:** [June 22, 2018, 3:03am UTC](https://forum.sierrawireless.com/t/deleting-and-adding-a-different-device-for-trial/12941 "2018-06-22T03:03:01Z")
I originally had a WP8548 registered on Air Vantage with everything working great. But, we are going to use an HL7748 for our product, so I was trying to register this device on Air Vantage instead of the WP8548. I thi… --- ## [System information and data usage on AirVantage](https://forum.sierrawireless.com/t/system-information-and-data-usage-on-airvantage/8961)
**Author:** [@dylan](https://forum.sierrawireless.com/u/dylan)\ **Replies:** 2\ **Last updated:** [June 13, 2018, 11:29am UTC](https://forum.sierrawireless.com/t/system-information-and-data-usage-on-airvantage/8961 "2018-06-13T11:29:59Z")
Hi, I wonder why some data don’t appear on the system info page on AirVantage. Screenshot example : \[image\] The IP address is missing. To get it I have to go on the timeline and check on the MSCI datas, this way : \[… --- ## [MangOH Red/WP7607-1/AirVantage install](https://forum.sierrawireless.com/t/mangoh-red-wp7607-1-airvantage-install/12717)
**Author:** [@tatraian](https://forum.sierrawireless.com/u/tatraian)\ **Replies:** 0\ **Last updated:** [May 24, 2018, 9:50am UTC](https://forum.sierrawireless.com/t/mangoh-red-wp7607-1-airvantage-install/12717 "2018-05-24T09:50:07Z")
Hello, I got a MangOH Red board with WP7607-1 module. I flashed the device with swiflash (first the user partition with -r and after I burned the latest spk file with swiflash -m wp76xx -i WP76xx\_Release9\_GENERIC\_SPK.sp… --- ## [PHP oauth2 authorization returns html login](https://forum.sierrawireless.com/t/php-oauth2-authorization-returns-html-login/9781)
**Author:** [@natashawylie](https://forum.sierrawireless.com/u/natashawylie)\ **Replies:** 3\ **Last updated:** [May 18, 2018, 2:16pm UTC](https://forum.sierrawireless.com/t/php-oauth2-authorization-returns-html-login/9781 "2018-05-18T14:16:47Z")
Hi there, I’m trying to implement an integration between airvantage and a local network intranet. I’ve been following the instructions on the various api documents but all seem to brush over the log in requirement. Co… --- ## [Applicative Command failure message](https://forum.sierrawireless.com/t/applicative-command-failure-message/12495)
**Author:** [@mgraves\_mike](https://forum.sierrawireless.com/u/mgraves_mike)\ **Replies:** 1\ **Last updated:** [May 18, 2018, 1:53pm UTC](https://forum.sierrawireless.com/t/applicative-command-failure-message/12495 "2018-05-18T13:53:08Z")
My embedded device sent an MQTT acknowledgement to an AirVantage Applicative Command with a failure message (see data below). {“uid”:“679e2684bcaf4842b9749189ce87e3d7”,“status”:“KO”, “message”: “CRCFAIL”}\] The acknowle… --- ## [problems registering HL8548 to AirVantage](https://forum.sierrawireless.com/t/problems-registering-hl8548-to-airvantage/9132)
**Author:** [@dekimo\_sor](https://forum.sierrawireless.com/u/dekimo_sor)\ **Replies:** 6\ **Last updated:** [March 14, 2018, 12:15pm UTC](https://forum.sierrawireless.com/t/problems-registering-hl8548-to-airvantage/9132 "2018-03-14T12:15:11Z")
Hello support, I followed the instructions on doc.airvantage.net/av/howto/har … g\_started/ to register my HL8548 modem to the AirVantage platform. The device has been added to my systems, but I seem not to be able to s… --- ## [ALEOS RV50 (4.5.2.004) OR ALEOS RV50 LWM2M (4.9.0.040)](https://forum.sierrawireless.com/t/aleos-rv50-4-5-2-004-or-aleos-rv50-lwm2m-4-9-0-040/9744)
**Author:** [@crisys](https://forum.sierrawireless.com/u/crisys)\ **Replies:** 0\ **Last updated:** [January 18, 2018, 9:35pm UTC](https://forum.sierrawireless.com/t/aleos-rv50-4-5-2-004-or-aleos-rv50-lwm2m-4-9-0-040/9744 "2018-01-18T21:35:59Z")
Hello, What is the difference between the two firmwares here for the RV50 ? Off hand one displays GPS and the other does not. How can I get the LWM2M to display the GPS option ? See below: ALEOS RV50 (4.5.2.004) Statu… --- ## [Firmware or Framework version?](https://forum.sierrawireless.com/t/firmware-or-framework-version/9704)
**Author:** [@mirekther](https://forum.sierrawireless.com/u/mirekther)\ **Replies:** 1\ **Last updated:** [December 26, 2017, 6:43am UTC](https://forum.sierrawireless.com/t/firmware-or-framework-version/9704 "2017-12-26T06:43:00Z")
I have Warning message while using MangoRED with AirVantage - “Unknown FW” When I check the versions by Dev. Studio it looks FW version is mixed with Framework version. Thanks for explanation. Mirek --- ## [Upgrade failure \[Invalid Update State value: 0\]](https://forum.sierrawireless.com/t/upgrade-failure-invalid-update-state-value-0/9694)
**Author:** [@mirekther](https://forum.sierrawireless.com/u/mirekther)\ **Replies:** 1\ **Last updated:** [December 26, 2017, 6:42am UTC](https://forum.sierrawireless.com/t/upgrade-failure-invalid-update-state-value-0/9694 "2017-12-26T06:42:12Z")
Hello, I have following error, when trying Install/Upgrade Application via AirVantage Upgrade failure \[Invalid Update State value: 0\] I cannot find what is this error about. Thanks a lot for help. Mirek --- ## [Usage data not populating for some devices on AirVantage](https://forum.sierrawireless.com/t/usage-data-not-populating-for-some-devices-on-airvantage/9557)
**Author:** [@trpropst](https://forum.sierrawireless.com/u/trpropst)\ **Replies:** 1\ **Last updated:** [December 20, 2017, 12:46am UTC](https://forum.sierrawireless.com/t/usage-data-not-populating-for-some-devices-on-airvantage/9557 "2017-12-20T00:46:54Z")
I have a few GX450 gateways registered on AirVantage. Some report the “Month to Date” usage data but some do not. I cannot spot any configuration differences. Is this something controlled by the configuration or am I see… --- ## [Problems installing bundles (SOTA update)](https://forum.sierrawireless.com/t/problems-installing-bundles-sota-update/9596)
**Author:** [@borisc](https://forum.sierrawireless.com/u/borisc)\ **Replies:** 1\ **Last updated:** [November 8, 2017, 5:03am UTC](https://forum.sierrawireless.com/t/problems-installing-bundles-sota-update/9596 "2017-11-08T05:03:04Z")
Hi, I have some issues with installing bundles to devices via AirVantage. I have tried using some different combinations with .app-files and binary files with various results. What I want to do is update the device usin… [Previous page](https://forum.sierrawireless.com/c/cloud-management-services/device-management/42.md) [Next page](https://forum.sierrawireless.com/c/cloud-management-services/device-management/42.md?page=2)