# Device Management **URL:** https://forum.sierrawireless.com/c/cloud-management-services/device-management/42.md [Latest](https://forum.sierrawireless.com/latest.md) · [Categories](https://forum.sierrawireless.com/categories.md) · [Tags](https://forum.sierrawireless.com/tags.md) --- ## [About the Device Management category](https://forum.sierrawireless.com/t/about-the-device-management-category/48)
**Author:** [@system](https://forum.sierrawireless.com/u/system)\ **Replies:** 0\ **Last updated:** [October 18, 2010, 4:13am UTC](https://forum.sierrawireless.com/t/about-the-device-management-category/48 "2010-10-18T04:13:18Z")
Device management services for remote monitoring and upgrade of Sierra modules and routers (AirVantage) --- ## [ALMS - Segregation of Systems for Admins](https://forum.sierrawireless.com/t/alms-segregation-of-systems-for-admins/35571)
**Author:** [@nicholas.pranger](https://forum.sierrawireless.com/u/nicholas.pranger)\ **Replies:** 1\ **Last updated:** [October 15, 2025, 9:25am UTC](https://forum.sierrawireless.com/t/alms-segregation-of-systems-for-admins/35571 "2025-10-15T09:25:08Z")
I’m not sure where to start so I guess I’ll start here–I use ALMS to manage a fleet of devices, but have a need for another administrator to be able to manage a subset of the ones I can manage. Essentially I need to be … --- ## [Airlink Manager RV50X Firmware download failed: Unable to download JUD file](https://forum.sierrawireless.com/t/airlink-manager-rv50x-firmware-download-failed-unable-to-download-jud-file/35560)
**Author:** [@paul.grey](https://forum.sierrawireless.com/u/paul.grey)\ **Replies:** 0\ **Last updated:** [October 7, 2025, 11:40pm UTC](https://forum.sierrawireless.com/t/airlink-manager-rv50x-firmware-download-failed-unable-to-download-jud-file/35560 "2025-10-07T23:40:11Z")
Using Airlink Manager (2.17.5) Software Distribution, we are often getting an ‘unable to download JUD file’ --- ## [EM7455B - Application or firmware returned by this system is unknown from AirVantage](https://forum.sierrawireless.com/t/em7455b-application-or-firmware-returned-by-this-system-is-unknown-from-airvantage/22571)
**Author:** [@EnumC](https://forum.sierrawireless.com/u/EnumC)\ **Replies:** 5\ **Last updated:** [August 6, 2025, 8:12pm UTC](https://forum.sierrawireless.com/t/em7455b-application-or-firmware-returned-by-this-system-is-unknown-from-airvantage/22571 "2025-08-06T20:12:40Z")
Hi everyone! I hope you are all doing well. I’ve been attempting to add an EM7455B module to the account. However, the synchronization log shows: Application or firmware returned by this system is unknown from AirVantag… --- ## [For US915 SF7 DR3 I can send packets of around 230Bytes with a duty cycle of 10%](https://forum.sierrawireless.com/t/for-us915-sf7-dr3-i-can-send-packets-of-around-230bytes-with-a-duty-cycle-of-10/34264)
**Author:** [@hrodriguez](https://forum.sierrawireless.com/u/hrodriguez)\ **Replies:** 2\ **Last updated:** [January 8, 2025, 12:31pm UTC](https://forum.sierrawireless.com/t/for-us915-sf7-dr3-i-can-send-packets-of-around-230bytes-with-a-duty-cycle-of-10/34264 "2025-01-08T12:31:25Z")
Hello community, I am using LoRaWAN to send a 230 byte packet for US915 SF7 and DR3, after thoroughly reviewing documentation, forums and others, I still have some doubts. I understand that US915 does not have a duty cyc… --- ## [Reduction of time between RX windows RX2 or multiple LoRaWAN packets](https://forum.sierrawireless.com/t/reduction-of-time-between-rx-windows-rx2-or-multiple-lorawan-packets/34211)
**Author:** [@hrodriguez](https://forum.sierrawireless.com/u/hrodriguez)\ **Replies:** 3\ **Last updated:** [December 31, 2024, 10:27am UTC](https://forum.sierrawireless.com/t/reduction-of-time-between-rx-windows-rx2-or-multiple-lorawan-packets/34211 "2024-12-31T10:27:51Z")
Hello community, I have a question, I’ve been using LoRaWAN for an application and I’ve reviewed a lot of documentation related to the packet reception or server confirmation windows. I understand that rx1 is at least o… --- ## [Em7455 will not syncornize](https://forum.sierrawireless.com/t/em7455-will-not-syncornize/32916)
**Author:** [@e.gradine](https://forum.sierrawireless.com/u/e.gradine)\ **Replies:** 7\ **Last updated:** [September 5, 2024, 12:25am UTC](https://forum.sierrawireless.com/t/em7455-will-not-syncornize/32916 "2024-09-05T00:25:51Z")
Unit is on Verizon network Tried registering the the device with the IMEI and Serial number printed on the module and the IMEI and IMEI as the Serial number (which is what the modem returns from AT+CGSN). Same results f… --- ## [Failed updating ALOS Software](https://forum.sierrawireless.com/t/failed-updating-alos-software/12528)
**Author:** [@patrickirvine](https://forum.sierrawireless.com/u/patrickirvine)\ **Replies:** 10\ **Last updated:** [November 29, 2023, 9:07am UTC](https://forum.sierrawireless.com/t/failed-updating-alos-software/12528 "2023-11-29T09:07:11Z")
When I try to update from ALEOS 4.8.0 to 4.9.3, it fails during the “Applying” stage with the following error: “Check failed: Could not find signature or certificate in the package” --- ## [LTE-modem profiles selection issue on FortiWiFI 40F 3G4G (Using 2 SIMMs)](https://forum.sierrawireless.com/t/lte-modem-profiles-selection-issue-on-fortiwifi-40f-3g4g-using-2-simms/30933)
**Author:** [@ROTC-support](https://forum.sierrawireless.com/u/ROTC-support)\ **Replies:** 3\ **Last updated:** [October 27, 2023, 3:16pm UTC](https://forum.sierrawireless.com/t/lte-modem-profiles-selection-issue-on-fortiwifi-40f-3g4g-using-2-simms/30933 "2023-10-27T15:16:50Z")
Hi all, \*\*I have a FortiWiFi 40F 3G4G and would like to use 2 SIMMs (1 from Bell and 1 from Rogers). I created 2 Wireless Profiles and the 2nd SIMM not to function. Only the 1 is selected. When I remove the 2nd slot… --- ## [Driver make error](https://forum.sierrawireless.com/t/driver-make-error/30702)
**Author:** [@howard.defelice](https://forum.sierrawireless.com/u/howard.defelice)\ **Replies:** 16\ **Last updated:** [September 29, 2023, 1:36am UTC](https://forum.sierrawireless.com/t/driver-make-error/30702 "2023-09-29T01:36:02Z")
Trying to make drivers from Mobile Broadband Package r32 on CentOS 8 kernel 4.18.0-513 and am getting incompatible pointer types error. \[root@bv3 usb\]# make make -C /lib/modules/4.18.0-513.el8.x86\_64/build M=/root/Down… --- ## [EM9191 Get Linux Connection (solved)](https://forum.sierrawireless.com/t/em9191-get-linux-connection-solved/30627)
**Author:** [@owenpierceee](https://forum.sierrawireless.com/u/owenpierceee)\ **Replies:** 3\ **Last updated:** [September 18, 2023, 4:32am UTC](https://forum.sierrawireless.com/t/em9191-get-linux-connection-solved/30627 "2023-09-18T04:32:22Z")
I have an EM9191 connected via USB 3.0 to my Ubuntu machine with the proper USB drivers built and installed. I can get serial connection to issue AT commands however the device “wwan0” is stuck in down state. When I atte… --- ## [Unable to apply GX440 template through ALMS](https://forum.sierrawireless.com/t/unable-to-apply-gx440-template-through-alms/21304)
**Author:** [@dallman](https://forum.sierrawireless.com/u/dallman)\ **Replies:** 7\ **Last updated:** [June 7, 2023, 3:05pm UTC](https://forum.sierrawireless.com/t/unable-to-apply-gx440-template-through-alms/21304 "2023-06-07T15:05:36Z")
I receive the following error when attempting to apply a template our GX440 gateways; all gateways’ firmware version is ALEOS GX440 (4.4.9.003): “failed to write data on the system \[MSCI Error: 1 1175 msci MSCI Error: 1… --- ## [Unable to synchronize EM7430 to upgrade firmware](https://forum.sierrawireless.com/t/unable-to-synchronize-em7430-to-upgrade-firmware/29800)
**Author:** [@janugu](https://forum.sierrawireless.com/u/janugu)\ **Replies:** 4\ **Last updated:** [May 30, 2023, 4:33pm UTC](https://forum.sierrawireless.com/t/unable-to-synchronize-em7430-to-upgrade-firmware/29800 "2023-05-30T16:33:54Z")
I am trying to upgrade firmware in EM7430 module at eu.airVantage site. The module is not synchronized with airVantage server. I have gone through the discussion here FXT009 with AirVantage. Even after modifying configur… --- ## [Em7565 wdsg 0,2](https://forum.sierrawireless.com/t/em7565-wdsg-0-2/16258)
**Author:** [@mchipser](https://forum.sierrawireless.com/u/mchipser)\ **Replies:** 0\ **Last updated:** [May 1, 2019, 3:51am UTC](https://forum.sierrawireless.com/t/em7565-wdsg-0-2/16258 "2019-05-01T03:51:38Z")
I am having the hardest time getting this card to connect to the airvantage service… any help would be greatly appreciated… 2—AirVantage Management Services must be provisioned. A bootstrap session is required at+wds… --- ## [My device firmware upgrade with Airvantage](https://forum.sierrawireless.com/t/my-device-firmware-upgrade-with-airvantage/29378)
**Author:** [@cksung](https://forum.sierrawireless.com/u/cksung)\ **Replies:** 1\ **Last updated:** [April 4, 2023, 11:20am UTC](https://forum.sierrawireless.com/t/my-device-firmware-upgrade-with-airvantage/29378 "2023-04-04T11:20:56Z")
Dear, HL7810 module is in use. The HL7810 module supports LWM2M commands. If I use the LWM2MAT command on the HL7810 module, can I use the firmware upgrade feature on Airvantage to upgrade the MCU firmware of my devic… --- ## [My device firmware upgrade](https://forum.sierrawireless.com/t/my-device-firmware-upgrade/29377)
**Author:** [@cksung](https://forum.sierrawireless.com/u/cksung)\ **Replies:** 3\ **Last updated:** [March 28, 2023, 8:29am UTC](https://forum.sierrawireless.com/t/my-device-firmware-upgrade/29377 "2023-03-28T08:29:22Z")
Dear, RC7630 module is in use. Can I UPGRADE the MCU firmware on my device, not the module, using the Firmware upgrade function of Airvantage? Does Airvantage support this feature? Best Regards, Chikyoung --- ## [Changing USB Config Type](https://forum.sierrawireless.com/t/changing-usb-config-type/27570)
**Author:** [@jack3](https://forum.sierrawireless.com/u/jack3)\ **Replies:** 1\ **Last updated:** [August 3, 2022, 12:56am UTC](https://forum.sierrawireless.com/t/changing-usb-config-type/27570 "2022-08-03T00:56:48Z")
In the manual: AirPrime EM75xx/EM74x1/MC74x1 USB Driver Developer’s Guide there is a statement that says "Important: Do not use !USBCOMP to change the module’s configuration type (e.g. Legacy or MBIM\_USBIF). Changing th… --- ## [Set Carrier Operator selection to mode 4](https://forum.sierrawireless.com/t/set-carrier-operator-selection-to-mode-4/27045)
**Author:** [@lies](https://forum.sierrawireless.com/u/lies)\ **Replies:** 2\ **Last updated:** [May 18, 2022, 7:54am UTC](https://forum.sierrawireless.com/t/set-carrier-operator-selection-to-mode-4/27045 "2022-05-18T07:54:58Z")
I am trying to set an Operator to Mode 4 (manual/automatic). it doesn’t take my setting 4,2,nr oper. What is the problem? When I change it to mode 1 it Works. --- ## [Properly building bundle for AirVantage from cwe file - linux shell](https://forum.sierrawireless.com/t/properly-building-bundle-for-airvantage-from-cwe-file-linux-shell/24557)
**Author:** [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Replies:** 16\ **Last updated:** [November 11, 2021, 9:44am UTC](https://forum.sierrawireless.com/t/properly-building-bundle-for-airvantage-from-cwe-file-linux-shell/24557 "2021-11-11T09:44:52Z")
does anyone what is the proper command to build a bundle for AirVantage starting from a cwe file? I was only able to find reference to av-pack: https://docs.legato.io/18\_02/toolsHost\_av-pack.html but this is only for … --- ## [Registering the device with Airvantage](https://forum.sierrawireless.com/t/registering-the-device-with-airvantage/14106)
**Author:** [@puneeth](https://forum.sierrawireless.com/u/puneeth)\ **Replies:** 1\ **Last updated:** [August 31, 2021, 12:33pm UTC](https://forum.sierrawireless.com/t/registering-the-device-with-airvantage/14106 "2021-08-31T12:33:54Z")
Hi I have registered the device in AVMS server by giving all the details(SN, IMEI). while trying to communicate the device(HL7692) with AVMS by AT commands mentioned below, i am getting CME error :650 which is General… --- ## [Trying to install FW bundle fails with "Not in IDLE state" and "lwm2m.upgrade.device.not.ready"](https://forum.sierrawireless.com/t/trying-to-install-fw-bundle-fails-with-not-in-idle-state-and-lwm2m-upgrade-device-not-ready/23786)
**Author:** [@karlkuhn](https://forum.sierrawireless.com/u/karlkuhn)\ **Replies:** 3\ **Last updated:** [May 26, 2021, 10:31am UTC](https://forum.sierrawireless.com/t/trying-to-install-fw-bundle-fails-with-not-in-idle-state-and-lwm2m-upgrade-device-not-ready/23786 "2021-05-26T10:31:22Z")
Hi, I am trying to flash the FW of a device in the field. It is responsive but seems to have reverted to some factory default state (i.e. my installed apps and legato build are gone). It is giving a heartbeat… but I stru… --- ## [Develop section missing. URGENT!](https://forum.sierrawireless.com/t/develop-section-missing-urgent/18473)
**Author:** [@Jonathan.Leister](https://forum.sierrawireless.com/u/Jonathan.Leister)\ **Replies:** 8\ **Last updated:** [March 30, 2021, 7:05am UTC](https://forum.sierrawireless.com/t/develop-section-missing-urgent/18473 "2021-03-30T07:05:37Z")
Hi! I try to start use AirVantage API but in AirVantage dashboard “Develop” section(described here https://doc.airvantage.net/av/reference/develop/) is unavailable. I was trying to find any info in AirVantage docs abou… --- ## [A system already exists in the platform with the same identifier](https://forum.sierrawireless.com/t/a-system-already-exists-in-the-platform-with-the-same-identifier/12469)
**Author:** [@rmv](https://forum.sierrawireless.com/u/rmv)\ **Replies:** 4\ **Last updated:** [February 13, 2021, 2:31pm UTC](https://forum.sierrawireless.com/t/a-system-already-exists-in-the-platform-with-the-same-identifier/12469 "2021-02-13T14:31:05Z")
I am trying to add an GX450 to my airvantage, and i keep getting error “A system already exists in the platform with the same identifier” and this device does not exist in my current airventage, i only have one RV50 in i… --- ## [Remote Update FW and Open AT App together via AV Portal?](https://forum.sierrawireless.com/t/remote-update-fw-and-open-at-app-together-via-av-portal/7120)
**Author:** [@erichste](https://forum.sierrawireless.com/u/erichste)\ **Replies:** 7\ **Last updated:** [April 9, 2014, 7:21am UTC](https://forum.sierrawireless.com/t/remote-update-fw-and-open-at-app-together-via-av-portal/7120 "2014-04-09T07:21:15Z")
Hello, We are developing an Open AT App for SL6087. Current version is based on FW 7.51 but our new version requires 7.52. Is there a way to bundle the Open AT App and the FW together in one package so that we can secu… --- ## [Problems updating user application ("Monitor" tab not visible)](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739)
**Author:** [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Replies:** 7\ **Last updated:** [November 2, 2020, 11:48am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739 "2020-11-02T11:48:43Z")
Hi! I need to update user application on some devices. A month ago there were no problems, but now I can’t access Monitor, Configure and Develop tab’s despite the fact that they are enabled in my profile interface setti… --- ## [ALMS Error: \[HTTP\] Couldn't resolve host name](https://forum.sierrawireless.com/t/alms-error-http-couldnt-resolve-host-name/12766)
**Author:** [@smcmurrey](https://forum.sierrawireless.com/u/smcmurrey)\ **Replies:** 2\ **Last updated:** [September 7, 2020, 7:22pm UTC](https://forum.sierrawireless.com/t/alms-error-http-couldnt-resolve-host-name/12766 "2020-09-07T19:22:40Z")
I’m getting this error on an RV50 when trying to connect to ALMS. This modem is on a private Verizon APN. Is there a way to get this working?\[ALMS%20Error\] --- ## [Can not perform OAuth authorization for Airvantage](https://forum.sierrawireless.com/t/can-not-perform-oauth-authorization-for-airvantage/9142)
**Author:** [@Jorn](https://forum.sierrawireless.com/u/Jorn)\ **Replies:** 9\ **Last updated:** [July 31, 2020, 4:22pm UTC](https://forum.sierrawireless.com/t/can-not-perform-oauth-authorization-for-airvantage/9142 "2020-07-31T16:22:22Z")
When my API client requests its access tokens, using an authorization code, AirVantage responds with an HTTP 500, reason given: “None”. This used to work, I can’t tell what’s wrong --- ## [AirVantage platform & SM-DP+](https://forum.sierrawireless.com/t/airvantage-platform-sm-dp/20520)
**Author:** [@abiodun](https://forum.sierrawireless.com/u/abiodun)\ **Replies:** 1\ **Last updated:** [June 12, 2020, 9:20am UTC](https://forum.sierrawireless.com/t/airvantage-platform-sm-dp/20520 "2020-06-12T09:20:36Z")
Hi, Does AirVantage platform contain SM-DP+ feature? Thanks, Abiodun --- ## [AirVanage over Ethernet](https://forum.sierrawireless.com/t/airvanage-over-ethernet/18437)
**Author:** [@IanL](https://forum.sierrawireless.com/u/IanL)\ **Replies:** 4\ **Last updated:** [March 27, 2020, 7:54am UTC](https://forum.sierrawireless.com/t/airvanage-over-ethernet/18437 "2020-03-27T07:54:55Z")
Hello All, I have noted in earlier replies (in 2017) to this forum that AirVantage over Ethernet is not supported as, ethernet is not supported by the data connection service. I would like to know if this is still the … --- ## [Sierra Aircard 320U 4G LTE card not connecting to OpenVPN](https://forum.sierrawireless.com/t/sierra-aircard-320u-4g-lte-card-not-connecting-to-openvpn/19680)
**Author:** [@jmaruca](https://forum.sierrawireless.com/u/jmaruca)\ **Replies:** 0\ **Last updated:** [March 9, 2020, 4:03am UTC](https://forum.sierrawireless.com/t/sierra-aircard-320u-4g-lte-card-not-connecting-to-openvpn/19680 "2020-03-09T04:03:39Z")
Hello everyone, I am trying to establish an OpenVPN session via a Sierra Aircard 320U 4G Telstra LTE card; to date I have been unsuccessful. Is anyone able to assist?, thank you. [Next page](https://forum.sierrawireless.com/c/cloud-management-services/device-management/42.md?page=1)