# Connectivity and Cloud Services **URL:** https://forum.sierrawireless.com/c/cloud-management-services/10.md?page=1 [Latest](https://forum.sierrawireless.com/latest.md) · [Categories](https://forum.sierrawireless.com/categories.md) · [Tags](https://forum.sierrawireless.com/tags.md) **Page:** 2 --- ## [Alert History Maximums](https://forum.sierrawireless.com/t/alert-history-maximums/27710)
**Author:** [@brent.vandusen](https://forum.sierrawireless.com/u/brent.vandusen)\ **Replies:** 2\ **Last updated:** [August 30, 2022, 1:29pm UTC](https://forum.sierrawireless.com/t/alert-history-maximums/27710 "2022-08-30T13:29:55Z")
Does anyone know if there is a maximum or date range for how long Alert History is kept for? I seem to not get any history past 90 days using the API for any device? Is it removed after 90 days or is there something I ne… --- ## [Changing USB Config Type](https://forum.sierrawireless.com/t/changing-usb-config-type/27570)
**Author:** [@jack3](https://forum.sierrawireless.com/u/jack3)\ **Replies:** 1\ **Last updated:** [August 3, 2022, 12:56am UTC](https://forum.sierrawireless.com/t/changing-usb-config-type/27570 "2022-08-03T00:56:48Z")
In the manual: AirPrime EM75xx/EM74x1/MC74x1 USB Driver Developer’s Guide there is a statement that says "Important: Do not use !USBCOMP to change the module’s configuration type (e.g. Legacy or MBIM\_USBIF). Changing th… --- ## [Airlink RV50 AELOS 4.14.0. VPN to multiple remote addresses](https://forum.sierrawireless.com/t/airlink-rv50-aelos-4-14-0-vpn-to-multiple-remote-addresses/27294)
**Author:** [@gustavo.paredes](https://forum.sierrawireless.com/u/gustavo.paredes)\ **Replies:** 1\ **Last updated:** [July 4, 2022, 10:56am UTC](https://forum.sierrawireless.com/t/airlink-rv50-aelos-4-14-0-vpn-to-multiple-remote-addresses/27294 "2022-07-04T10:56:45Z")
I tried scouring to forum, but I cannot find the answer I need. Sorry if this has been discussed before. I have an issue with my Sierra Airlink RV50 with AELOS 4.14.0 VPN setup. I need to be able to connect to multiple… --- ## [WP7611-1 internal eSIM firmware support](https://forum.sierrawireless.com/t/wp7611-1-internal-esim-firmware-support/27200)
**Author:** [@geethanga](https://forum.sierrawireless.com/u/geethanga)\ **Replies:** 3\ **Last updated:** [June 13, 2022, 2:28pm UTC](https://forum.sierrawireless.com/t/wp7611-1-internal-esim-firmware-support/27200 "2022-06-13T14:28:41Z")
Does WP7611-1 firmware fully support the internal eSIM chip? Can we use the UIM1 interface to communicate to an external eSIM (not a SIM card) without modifications to the WP firmware? --- ## [Set Carrier Operator selection to mode 4](https://forum.sierrawireless.com/t/set-carrier-operator-selection-to-mode-4/27045)
**Author:** [@lies](https://forum.sierrawireless.com/u/lies)\ **Replies:** 2\ **Last updated:** [May 18, 2022, 7:54am UTC](https://forum.sierrawireless.com/t/set-carrier-operator-selection-to-mode-4/27045 "2022-05-18T07:54:58Z")
I am trying to set an Operator to Mode 4 (manual/automatic). it doesn’t take my setting 4,2,nr oper. What is the problem? When I change it to mode 1 it Works. --- ## [Any recommendations for external LTE antennas?](https://forum.sierrawireless.com/t/any-recommendations-for-external-lte-antennas/26402)
**Author:** [@Gary.Hodges](https://forum.sierrawireless.com/u/Gary.Hodges)\ **Replies:** 1\ **Last updated:** [February 28, 2022, 12:45am UTC](https://forum.sierrawireless.com/t/any-recommendations-for-external-lte-antennas/26402 "2022-02-28T00:45:24Z")
I have a couple research stations with marginal signals. I’m looking at external antennas, of which there are several, but can’t find (real) reviews. Anyone have suggestions? I’m considering the Sierra Wireless Airlin… --- ## [Properly building bundle for AirVantage from cwe file - linux shell](https://forum.sierrawireless.com/t/properly-building-bundle-for-airvantage-from-cwe-file-linux-shell/24557)
**Author:** [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Replies:** 16\ **Last updated:** [November 11, 2021, 9:44am UTC](https://forum.sierrawireless.com/t/properly-building-bundle-for-airvantage-from-cwe-file-linux-shell/24557 "2021-11-11T09:44:52Z")
does anyone what is the proper command to build a bundle for AirVantage starting from a cwe file? I was only able to find reference to av-pack: https://docs.legato.io/18\_02/toolsHost\_av-pack.html but this is only for … --- ## [eSIM Provisioning](https://forum.sierrawireless.com/t/esim-provisioning/24188)
**Author:** [@simon.naegele](https://forum.sierrawireless.com/u/simon.naegele)\ **Replies:** 9\ **Last updated:** [September 9, 2021, 9:30am UTC](https://forum.sierrawireless.com/t/esim-provisioning/24188 "2021-09-09T09:30:32Z")
Hi, We are trying to figure out how the process on provisioning a eSIM is working. Could someone give us a general overview on how to provision the WP76 with eSIM for a carrier? General questions are also: Is it pos… --- ## [Registering the device with Airvantage](https://forum.sierrawireless.com/t/registering-the-device-with-airvantage/14106)
**Author:** [@puneeth](https://forum.sierrawireless.com/u/puneeth)\ **Replies:** 1\ **Last updated:** [August 31, 2021, 12:33pm UTC](https://forum.sierrawireless.com/t/registering-the-device-with-airvantage/14106 "2021-08-31T12:33:54Z")
Hi I have registered the device in AVMS server by giving all the details(SN, IMEI). while trying to communicate the device(HL7692) with AVMS by AT commands mentioned below, i am getting CME error :650 which is General… --- ## [AirVantage over WiFi](https://forum.sierrawireless.com/t/airvantage-over-wifi/24356)
**Author:** [@claudio.baldini](https://forum.sierrawireless.com/u/claudio.baldini)\ **Replies:** 4\ **Last updated:** [August 6, 2021, 2:52am UTC](https://forum.sierrawireless.com/t/airvantage-over-wifi/24356 "2021-08-06T02:52:59Z")
I am using a Talon WiFi module on a FX30 and this may be a silly question but is there any workaround to get AirVantage working over wifi instead of cellular? The avcDaemon works well when the cm data is started, but if… --- ## [Activating SMS Service for IOT Sim](https://forum.sierrawireless.com/t/activating-sms-service-for-iot-sim/24345)
**Author:** [@nadeem.haider](https://forum.sierrawireless.com/u/nadeem.haider)\ **Replies:** 5\ **Last updated:** [July 30, 2021, 11:11am UTC](https://forum.sierrawireless.com/t/activating-sms-service-for-iot-sim/24345 "2021-07-30T11:11:51Z")
We have purchased multiple IoT SIMS and now we are trying to send and receive SMS to our gateway device. Please let me know how to activate that? --- ## [Trying to install FW bundle fails with "Not in IDLE state" and "lwm2m.upgrade.device.not.ready"](https://forum.sierrawireless.com/t/trying-to-install-fw-bundle-fails-with-not-in-idle-state-and-lwm2m-upgrade-device-not-ready/23786)
**Author:** [@karlkuhn](https://forum.sierrawireless.com/u/karlkuhn)\ **Replies:** 3\ **Last updated:** [May 26, 2021, 10:31am UTC](https://forum.sierrawireless.com/t/trying-to-install-fw-bundle-fails-with-not-in-idle-state-and-lwm2m-upgrade-device-not-ready/23786 "2021-05-26T10:31:22Z")
Hi, I am trying to flash the FW of a device in the field. It is responsive but seems to have reverted to some factory default state (i.e. my installed apps and legato build are gone). It is giving a heartbeat… but I stru… --- ## [How to use custom FW (yocto build) in AirVantage](https://forum.sierrawireless.com/t/how-to-use-custom-fw-yocto-build-in-airvantage/23704)
**Author:** [@karlkuhn](https://forum.sierrawireless.com/u/karlkuhn)\ **Replies:** 6\ **Last updated:** [May 18, 2021, 8:20am UTC](https://forum.sierrawireless.com/t/how-to-use-custom-fw-yocto-build-in-airvantage/23704 "2021-05-18T08:20:15Z")
Hi, I have a custom FW that includes my applications that I would like to update my devices with using AirVantage. How do I package in a way that AirVantage will allow me to release it and send to devices. Currently it d… --- ## [mqttClient Service Connect error: mqtt\_Connect() Socket error?](https://forum.sierrawireless.com/t/mqttclient-service-connect-error-mqtt-connect-socket-error/23572)
**Author:** [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Replies:** 1\ **Last updated:** [May 5, 2021, 12:00pm UTC](https://forum.sierrawireless.com/t/mqttclient-service-connect-error-mqtt-connect-socket-error/23572 "2021-05-05T12:00:47Z")
Hi! I’m developing a SW to connect with mosquitto broker. I started from the source code in apps/platformservices of Legato environment. I can right build the project, create the session, but I have problem when I have… --- ## [Mosquitto+AirVatage+MqttClient on mangOH Green with wp7607?](https://forum.sierrawireless.com/t/mosquitto-airvatage-mqttclient-on-mangoh-green-with-wp7607/23399)
**Author:** [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Replies:** 2\ **Last updated:** [April 16, 2021, 1:25pm UTC](https://forum.sierrawireless.com/t/mosquitto-airvatage-mqttclient-on-mangoh-green-with-wp7607/23399 "2021-04-16T13:25:01Z")
Hi :grinning: I’m working for the first time with mangOH green. I am having a little difficulty in understanding how communication with Mosquitto MQTT broker works. In particular, I did not understand how to send messa… --- ## [Cannot register mangOH, users interfaces missing?](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240)
**Author:** [@ga.imparato](https://forum.sierrawireless.com/u/ga.imparato)\ **Replies:** 4\ **Last updated:** [April 1, 2021, 7:54am UTC](https://forum.sierrawireless.com/t/cannot-register-mangoh-users-interfaces-missing/23240 "2021-04-01T07:54:19Z")
Hi! I’m trying to register my device to air Vantage. I’m following this tutorial: https://mangoh.io/uploaded-documents/Reference/mangOH%20Red/Discover/Getting%20Started/mangOH%20Red%20GSG%20-%20Windows%20R5/41112261\_man… --- ## [Develop section missing. URGENT!](https://forum.sierrawireless.com/t/develop-section-missing-urgent/18473)
**Author:** [@Jonathan.Leister](https://forum.sierrawireless.com/u/Jonathan.Leister)\ **Replies:** 8\ **Last updated:** [March 30, 2021, 7:05am UTC](https://forum.sierrawireless.com/t/develop-section-missing-urgent/18473 "2021-03-30T07:05:37Z")
Hi! I try to start use AirVantage API but in AirVantage dashboard “Develop” section(described here https://doc.airvantage.net/av/reference/develop/) is unavailable. I was trying to find any info in AirVantage docs abou… --- ## [A system already exists in the platform with the same identifier](https://forum.sierrawireless.com/t/a-system-already-exists-in-the-platform-with-the-same-identifier/12469)
**Author:** [@rmv](https://forum.sierrawireless.com/u/rmv)\ **Replies:** 4\ **Last updated:** [February 13, 2021, 2:31pm UTC](https://forum.sierrawireless.com/t/a-system-already-exists-in-the-platform-with-the-same-identifier/12469 "2021-02-13T14:31:05Z")
I am trying to add an GX450 to my airvantage, and i keep getting error “A system already exists in the platform with the same identifier” and this device does not exist in my current airventage, i only have one RV50 in i… --- ## [Airlink MP70 OpenVPN IP routing](https://forum.sierrawireless.com/t/airlink-mp70-openvpn-ip-routing/22703)
**Author:** [@yuzguc](https://forum.sierrawireless.com/u/yuzguc)\ **Replies:** 1\ **Last updated:** [January 29, 2021, 1:53am UTC](https://forum.sierrawireless.com/t/airlink-mp70-openvpn-ip-routing/22703 "2021-01-29T01:53:06Z")
Hi Everyone, Is there any in depth guide for OpenVPN setup on airlink routers? ALEOS software configuration guide doesn’t help much. I can able to configure OpenVPN client and connect to the server but I can’t find any … --- ## [Remote Update FW and Open AT App together via AV Portal?](https://forum.sierrawireless.com/t/remote-update-fw-and-open-at-app-together-via-av-portal/7120)
**Author:** [@erichste](https://forum.sierrawireless.com/u/erichste)\ **Replies:** 7\ **Last updated:** [April 9, 2014, 7:21am UTC](https://forum.sierrawireless.com/t/remote-update-fw-and-open-at-app-together-via-av-portal/7120 "2014-04-09T07:21:15Z")
Hello, We are developing an Open AT App for SL6087. Current version is based on FW 7.51 but our new version requires 7.52. Is there a way to bundle the Open AT App and the FW together in one package so that we can secu… --- ## [Problems updating user application ("Monitor" tab not visible)](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739)
**Author:** [@shestakov.aa](https://forum.sierrawireless.com/u/shestakov.aa)\ **Replies:** 7\ **Last updated:** [November 2, 2020, 11:48am UTC](https://forum.sierrawireless.com/t/problems-updating-user-application-monitor-tab-not-visible/18739 "2020-11-02T11:48:43Z")
Hi! I need to update user application on some devices. A month ago there were no problems, but now I can’t access Monitor, Configure and Develop tab’s despite the fact that they are enabled in my profile interface setti… --- ## [Loss of Connectivity with RV50's](https://forum.sierrawireless.com/t/loss-of-connectivity-with-rv50s/21750)
**Author:** [@gary.r.rodgers](https://forum.sierrawireless.com/u/gary.r.rodgers)\ **Replies:** 4\ **Last updated:** [October 30, 2020, 10:00pm UTC](https://forum.sierrawireless.com/t/loss-of-connectivity-with-rv50s/21750 "2020-10-30T22:00:46Z")
We have multiple sites that use Sierra Wireless RV50’s that are used to establish a VPN connection back to AWS cloud services for management of sites across the US. Some of the sites are experiencing issues with VPN con… --- ## [ALMS Error: \[HTTP\] Couldn't resolve host name](https://forum.sierrawireless.com/t/alms-error-http-couldnt-resolve-host-name/12766)
**Author:** [@smcmurrey](https://forum.sierrawireless.com/u/smcmurrey)\ **Replies:** 2\ **Last updated:** [September 7, 2020, 7:22pm UTC](https://forum.sierrawireless.com/t/alms-error-http-couldnt-resolve-host-name/12766 "2020-09-07T19:22:40Z")
I’m getting this error on an RV50 when trying to connect to ALMS. This modem is on a private Verizon APN. Is there a way to get this working?\[ALMS%20Error\] --- ## [How long does firmware upgrade via AirVantage take?](https://forum.sierrawireless.com/t/how-long-does-firmware-upgrade-via-airvantage-take/21286)
**Author:** [@nsmithtelcoantennas](https://forum.sierrawireless.com/u/nsmithtelcoantennas)\ **Replies:** 2\ **Last updated:** [August 24, 2020, 6:21am UTC](https://forum.sierrawireless.com/t/how-long-does-firmware-upgrade-via-airvantage-take/21286 "2020-08-24T06:21:56Z")
Roughly how long should we expect it to take for AirVantage to complete a firmware upgrade, given the module has a fast LTE connection (around 60Mbps download)? --- ## [Can not perform OAuth authorization for Airvantage](https://forum.sierrawireless.com/t/can-not-perform-oauth-authorization-for-airvantage/9142)
**Author:** [@Jorn](https://forum.sierrawireless.com/u/Jorn)\ **Replies:** 9\ **Last updated:** [July 31, 2020, 4:22pm UTC](https://forum.sierrawireless.com/t/can-not-perform-oauth-authorization-for-airvantage/9142 "2020-07-31T16:22:22Z")
When my API client requests its access tokens, using an authorization code, AirVantage responds with an HTTP 500, reason given: “None”. This used to work, I can’t tell what’s wrong --- ## [SIM Pin after Firmware Upgrade](https://forum.sierrawireless.com/t/sim-pin-after-firmware-upgrade/20806)
**Author:** [@dscheiwi](https://forum.sierrawireless.com/u/dscheiwi)\ **Replies:** 2\ **Last updated:** [July 6, 2020, 10:43am UTC](https://forum.sierrawireless.com/t/sim-pin-after-firmware-upgrade/20806 "2020-07-06T10:43:50Z")
I just tried to upgrade a MC7455 via Airvantage FOTA Upgrade which worked perfectly fine. After the upgrade the SIM Pin has to be entered again to achieve connectivity. How can the update be done so that the module re-co… --- ## [AirVantage platform & SM-DP+](https://forum.sierrawireless.com/t/airvantage-platform-sm-dp/20520)
**Author:** [@abiodun](https://forum.sierrawireless.com/u/abiodun)\ **Replies:** 1\ **Last updated:** [June 12, 2020, 9:20am UTC](https://forum.sierrawireless.com/t/airvantage-platform-sm-dp/20520 "2020-06-12T09:20:36Z")
Hi, Does AirVantage platform contain SM-DP+ feature? Thanks, Abiodun --- ## [Is this query possible? /api/v1/systems?fields=data.latitude](https://forum.sierrawireless.com/t/is-this-query-possible-api-v1-systems-fields-data-latitude/20158)
**Author:** [@mike.gardner](https://forum.sierrawireless.com/u/mike.gardner)\ **Replies:** 1\ **Last updated:** [April 27, 2020, 7:26am UTC](https://forum.sierrawireless.com/t/is-this-query-possible-api-v1-systems-fields-data-latitude/20158 "2020-04-27T07:26:12Z")
Hello, Rather than getting all of the data field values for a system, I would like to filter some specific ones, such as dat.latitude. When I try to use ‘/api/v1/systems?fields=data.latitude’ I don’t get anything in th… --- ## [Configure communication error](https://forum.sierrawireless.com/t/configure-communication-error/19928)
**Author:** [@csmith](https://forum.sierrawireless.com/u/csmith)\ **Replies:** 1\ **Last updated:** [March 31, 2020, 7:48am UTC](https://forum.sierrawireless.com/t/configure-communication-error/19928 "2020-03-31T07:48:55Z")
Hi, I am trying to POST to /api/v1/operations/systems/configure. When checking the status on the monitor page, I am given an error reading “Communication identifiers are missing for the system.” A little background on … --- ## [AirVanage over Ethernet](https://forum.sierrawireless.com/t/airvanage-over-ethernet/18437)
**Author:** [@IanL](https://forum.sierrawireless.com/u/IanL)\ **Replies:** 4\ **Last updated:** [March 27, 2020, 7:54am UTC](https://forum.sierrawireless.com/t/airvanage-over-ethernet/18437 "2020-03-27T07:54:55Z")
Hello All, I have noted in earlier replies (in 2017) to this forum that AirVantage over Ethernet is not supported as, ethernet is not supported by the data connection service. I would like to know if this is still the … [Previous page](https://forum.sierrawireless.com/c/cloud-management-services/10.md) [Next page](https://forum.sierrawireless.com/c/cloud-management-services/10.md?page=2)