# Connectivity and Cloud Services **URL:** https://forum.sierrawireless.com/c/cloud-management-services/10.md [Latest](https://forum.sierrawireless.com/latest.md) · [Categories](https://forum.sierrawireless.com/categories.md) · [Tags](https://forum.sierrawireless.com/tags.md) --- ## [About the Connectivity and Cloud Services category](https://forum.sierrawireless.com/t/about-the-connectivity-and-cloud-services-category/16)
**Author:** [@system](https://forum.sierrawireless.com/u/system)\ **Replies:** 0\ **Last updated:** [March 16, 2018, 10:48am UTC](https://forum.sierrawireless.com/t/about-the-connectivity-and-cloud-services-category/16 "2018-03-16T10:48:21Z")
Topics related to connectivity, cloud, and device management --- ## [ALMS - Segregation of Systems for Admins](https://forum.sierrawireless.com/t/alms-segregation-of-systems-for-admins/35571)
**Author:** [@nicholas.pranger](https://forum.sierrawireless.com/u/nicholas.pranger)\ **Replies:** 1\ **Last updated:** [October 15, 2025, 9:25am UTC](https://forum.sierrawireless.com/t/alms-segregation-of-systems-for-admins/35571 "2025-10-15T09:25:08Z")
I’m not sure where to start so I guess I’ll start here–I use ALMS to manage a fleet of devices, but have a need for another administrator to be able to manage a subset of the ones I can manage. Essentially I need to be … --- ## [Airlink Manager RV50X Firmware download failed: Unable to download JUD file](https://forum.sierrawireless.com/t/airlink-manager-rv50x-firmware-download-failed-unable-to-download-jud-file/35560)
**Author:** [@paul.grey](https://forum.sierrawireless.com/u/paul.grey)\ **Replies:** 0\ **Last updated:** [October 7, 2025, 11:40pm UTC](https://forum.sierrawireless.com/t/airlink-manager-rv50x-firmware-download-failed-unable-to-download-jud-file/35560 "2025-10-07T23:40:11Z")
Using Airlink Manager (2.17.5) Software Distribution, we are often getting an ‘unable to download JUD file’ --- ## [Cannot register HL7810 with Free AirVantage FOTA account?](https://forum.sierrawireless.com/t/cannot-register-hl7810-with-free-airvantage-fota-account/35068)
**Author:** [@willem](https://forum.sierrawireless.com/u/willem)\ **Replies:** 4\ **Last updated:** [September 25, 2025, 10:59am UTC](https://forum.sierrawireless.com/t/cannot-register-hl7810-with-free-airvantage-fota-account/35068 "2025-09-25T10:59:58Z")
After adding serial and imei I get: " No reference application found for HL7810" --- ## [EM7455B - Application or firmware returned by this system is unknown from AirVantage](https://forum.sierrawireless.com/t/em7455b-application-or-firmware-returned-by-this-system-is-unknown-from-airvantage/22571)
**Author:** [@EnumC](https://forum.sierrawireless.com/u/EnumC)\ **Replies:** 5\ **Last updated:** [August 6, 2025, 8:12pm UTC](https://forum.sierrawireless.com/t/em7455b-application-or-firmware-returned-by-this-system-is-unknown-from-airvantage/22571 "2025-08-06T20:12:40Z")
Hi everyone! I hope you are all doing well. I’ve been attempting to add an EM7455B module to the account. However, the synchronization log shows: Application or firmware returned by this system is unknown from AirVantag… --- ## [For US915 SF7 DR3 I can send packets of around 230Bytes with a duty cycle of 10%](https://forum.sierrawireless.com/t/for-us915-sf7-dr3-i-can-send-packets-of-around-230bytes-with-a-duty-cycle-of-10/34264)
**Author:** [@hrodriguez](https://forum.sierrawireless.com/u/hrodriguez)\ **Replies:** 2\ **Last updated:** [January 8, 2025, 12:31pm UTC](https://forum.sierrawireless.com/t/for-us915-sf7-dr3-i-can-send-packets-of-around-230bytes-with-a-duty-cycle-of-10/34264 "2025-01-08T12:31:25Z")
Hello community, I am using LoRaWAN to send a 230 byte packet for US915 SF7 and DR3, after thoroughly reviewing documentation, forums and others, I still have some doubts. I understand that US915 does not have a duty cyc… --- ## [How can I make Lora communication faster for very large packets?](https://forum.sierrawireless.com/t/how-can-i-make-lora-communication-faster-for-very-large-packets/34240)
**Author:** [@hrodriguez](https://forum.sierrawireless.com/u/hrodriguez)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 2:43am UTC](https://forum.sierrawireless.com/t/how-can-i-make-lora-communication-faster-for-very-large-packets/34240 "2025-01-08T02:43:18Z")
Hello community good morning, I have been using a lorawan module from Seed studio, but this can be applied to any loRaWAN device, and it is the sending of large packets, I am using US915 with SF7 to send around 242bytes … --- ## [Reduction of time between RX windows RX2 or multiple LoRaWAN packets](https://forum.sierrawireless.com/t/reduction-of-time-between-rx-windows-rx2-or-multiple-lorawan-packets/34211)
**Author:** [@hrodriguez](https://forum.sierrawireless.com/u/hrodriguez)\ **Replies:** 3\ **Last updated:** [December 31, 2024, 10:27am UTC](https://forum.sierrawireless.com/t/reduction-of-time-between-rx-windows-rx2-or-multiple-lorawan-packets/34211 "2024-12-31T10:27:51Z")
Hello community, I have a question, I’ve been using LoRaWAN for an application and I’ve reviewed a lot of documentation related to the packet reception or server confirmation windows. I understand that rx1 is at least o… --- ## [Em7455 will not syncornize](https://forum.sierrawireless.com/t/em7455-will-not-syncornize/32916)
**Author:** [@e.gradine](https://forum.sierrawireless.com/u/e.gradine)\ **Replies:** 7\ **Last updated:** [September 5, 2024, 12:25am UTC](https://forum.sierrawireless.com/t/em7455-will-not-syncornize/32916 "2024-09-05T00:25:51Z")
Unit is on Verizon network Tried registering the the device with the IMEI and Serial number printed on the module and the IMEI and IMEI as the Serial number (which is what the modem returns from AT+CGSN). Same results f… --- ## [RV55 Port Forwarding - HTML issue](https://forum.sierrawireless.com/t/rv55-port-forwarding-html-issue/32490)
**Author:** [@mgoede](https://forum.sierrawireless.com/u/mgoede)\ **Replies:** 3\ **Last updated:** [June 10, 2024, 9:50am UTC](https://forum.sierrawireless.com/t/rv55-port-forwarding-html-issue/32490 "2024-06-10T09:50:34Z")
I have an IoT device behind an RV55 set up with port forwarding. Currently, some ports are passing through but not others. Specifically, trying to access the web server on port 443 fails. Other ports that I have set u… --- ## [Unable to Upgrade the firmware of RC7620-1 using Airvantage](https://forum.sierrawireless.com/t/unable-to-upgrade-the-firmware-of-rc7620-1-using-airvantage/32172)
**Author:** [@mrinmoy](https://forum.sierrawireless.com/u/mrinmoy)\ **Replies:** 7\ **Last updated:** [April 26, 2024, 9:43am UTC](https://forum.sierrawireless.com/t/unable-to-upgrade-the-firmware-of-rc7620-1-using-airvantage/32172 "2024-04-26T09:43:40Z")
Hi, I am not able to click on the Upgrade Firmware options in Airvantage monitor page. How to upgrade the firmware of RC7620\_1 through Airvantage? Please help. --- ## [Cloud connector CRM](https://forum.sierrawireless.com/t/cloud-connector-crm/28364)
**Author:** [@mpepi](https://forum.sierrawireless.com/u/mpepi)\ **Replies:** 5\ **Last updated:** [April 22, 2024, 6:46am UTC](https://forum.sierrawireless.com/t/cloud-connector-crm/28364 "2024-04-22T06:46:45Z")
Hello Everyone, I’m currently developping on the HL7810 and wanted to use the Cloud Connector to redirect my data to Azure (with an event hub). In every “how to” or tutorials that I found there is a broken link to a cl… --- ## [EM7305 USB ports lag in Ubuntu 22.04](https://forum.sierrawireless.com/t/em7305-usb-ports-lag-in-ubuntu-22-04/31874)
**Author:** [@nele.nanogar](https://forum.sierrawireless.com/u/nele.nanogar)\ **Replies:** 2\ **Last updated:** [March 20, 2024, 11:19am UTC](https://forum.sierrawireless.com/t/em7305-usb-ports-lag-in-ubuntu-22-04/31874 "2024-03-20T11:19:22Z")
Describing a strange phenomenon: The EM7305 modem initially starts as /dev/ttyUSB0. After about 10 minutes, three more ports will be added automatically. ttyUSB1 to ttyUSB3. This is accompanied by the status message: … --- ## [RV-55 to ML1100 ethernet passthrough](https://forum.sierrawireless.com/t/rv-55-to-ml1100-ethernet-passthrough/31401)
**Author:** [@danny.rivas](https://forum.sierrawireless.com/u/danny.rivas)\ **Replies:** 1\ **Last updated:** [January 12, 2024, 9:27am UTC](https://forum.sierrawireless.com/t/rv-55-to-ml1100-ethernet-passthrough/31401 "2024-01-12T09:27:04Z")
Hello all. Total rookie here, so please excuse my ignorance. I am trying to get an Allen Bradley ML1100 into my Ignition OPC via a RV-55 Cell modem ethernet passthrough. I’ve done it with Modbus but i was wondering if… --- ## [EM7455 in D-Link locked to Verizon](https://forum.sierrawireless.com/t/em7455-in-d-link-locked-to-verizon/31343)
**Author:** [@luvmylars](https://forum.sierrawireless.com/u/luvmylars)\ **Replies:** 1\ **Last updated:** [December 31, 2023, 3:08am UTC](https://forum.sierrawireless.com/t/em7455-in-d-link-locked-to-verizon/31343 "2023-12-31T03:08:40Z")
Hello folks! I’m new here, but saw a few posts about something I’m having trouble with and thought maybe I could get some help. I’ve bought a gently used D-Link router that is locked to Verizon (I didn’t realize this wh… --- ## [EM7455 Thinkpad T470 Debian Bookworm 12 Troubles](https://forum.sierrawireless.com/t/em7455-thinkpad-t470-debian-bookworm-12-troubles/30969)
**Author:** [@roburn](https://forum.sierrawireless.com/u/roburn)\ **Replies:** 13\ **Last updated:** [December 8, 2023, 1:17pm UTC](https://forum.sierrawireless.com/t/em7455-thinkpad-t470-debian-bookworm-12-troubles/30969 "2023-12-08T13:17:39Z")
Hello I am new here and don›t know where this questions belongs, I have a Refuhrbished Thinkpad T470 mit 4G LTE-A Qualcomm Snapdragon X7 LTE-A Sierra Wireless EM7455. lsb\_release -a; uname -a; lsusb No LSB modules are a… --- ## [Failed updating ALOS Software](https://forum.sierrawireless.com/t/failed-updating-alos-software/12528)
**Author:** [@patrickirvine](https://forum.sierrawireless.com/u/patrickirvine)\ **Replies:** 10\ **Last updated:** [November 29, 2023, 9:07am UTC](https://forum.sierrawireless.com/t/failed-updating-alos-software/12528 "2023-11-29T09:07:11Z")
When I try to update from ALEOS 4.8.0 to 4.9.3, it fails during the “Applying” stage with the following error: “Check failed: Could not find signature or certificate in the package” --- ## [LTE-modem profiles selection issue on FortiWiFI 40F 3G4G (Using 2 SIMMs)](https://forum.sierrawireless.com/t/lte-modem-profiles-selection-issue-on-fortiwifi-40f-3g4g-using-2-simms/30933)
**Author:** [@ROTC-support](https://forum.sierrawireless.com/u/ROTC-support)\ **Replies:** 3\ **Last updated:** [October 27, 2023, 3:16pm UTC](https://forum.sierrawireless.com/t/lte-modem-profiles-selection-issue-on-fortiwifi-40f-3g4g-using-2-simms/30933 "2023-10-27T15:16:50Z")
Hi all, \*\*I have a FortiWiFi 40F 3G4G and would like to use 2 SIMMs (1 from Bell and 1 from Rogers). I created 2 Wireless Profiles and the 2nd SIMM not to function. Only the 1 is selected. When I remove the 2nd slot… --- ## [Driver make error](https://forum.sierrawireless.com/t/driver-make-error/30702)
**Author:** [@howard.defelice](https://forum.sierrawireless.com/u/howard.defelice)\ **Replies:** 16\ **Last updated:** [September 29, 2023, 1:36am UTC](https://forum.sierrawireless.com/t/driver-make-error/30702 "2023-09-29T01:36:02Z")
Trying to make drivers from Mobile Broadband Package r32 on CentOS 8 kernel 4.18.0-513 and am getting incompatible pointer types error. \[root@bv3 usb\]# make make -C /lib/modules/4.18.0-513.el8.x86\_64/build M=/root/Down… --- ## [OpenVPN Connection to CloudConnexa](https://forum.sierrawireless.com/t/openvpn-connection-to-cloudconnexa/30699)
**Author:** [@jcole](https://forum.sierrawireless.com/u/jcole)\ **Replies:** 0\ **Last updated:** [September 25, 2023, 6:14pm UTC](https://forum.sierrawireless.com/t/openvpn-connection-to-cloudconnexa/30699 "2023-09-25T18:14:19Z")
I am trying to get some RV50x modems to connect to CloudConnexa as openVPN clients. I have been able to get them setup by breaking the \*.ovpn file apart and saving each part as a \*.pem. I can go to the cloudconnexa dash… --- ## [EM9191 Get Linux Connection (solved)](https://forum.sierrawireless.com/t/em9191-get-linux-connection-solved/30627)
**Author:** [@owenpierceee](https://forum.sierrawireless.com/u/owenpierceee)\ **Replies:** 3\ **Last updated:** [September 18, 2023, 4:32am UTC](https://forum.sierrawireless.com/t/em9191-get-linux-connection-solved/30627 "2023-09-18T04:32:22Z")
I have an EM9191 connected via USB 3.0 to my Ubuntu machine with the proper USB drivers built and installed. I can get serial connection to issue AT commands however the device “wwan0” is stuck in down state. When I atte… --- ## [How to connecting modem to AirVantage - error credential](https://forum.sierrawireless.com/t/how-to-connecting-modem-to-airvantage-error-credential/30450)
**Author:** [@nthoac27](https://forum.sierrawireless.com/u/nthoac27)\ **Replies:** 1\ **Last updated:** [August 16, 2023, 9:18am UTC](https://forum.sierrawireless.com/t/how-to-connecting-modem-to-airvantage-error-credential/30450 "2023-08-16T09:18:33Z")
I’m a newbie, I have a question: How can I change from wdsg:0,1 to wdsg:0,3 With this result shown by the AT commands/ at OK ati Manufacturer: Sierra Wireless, Incorporated Model: WP7607-1 Revision: SWI9X07Y\_02.37… --- ## [How to get EM7565 activated on carrier?](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396)
**Author:** [@onixn.f](https://forum.sierrawireless.com/u/onixn.f)\ **Replies:** 7\ **Last updated:** [August 7, 2023, 5:40pm UTC](https://forum.sierrawireless.com/t/how-to-get-em7565-activated-on-carrier/30396 "2023-08-07T17:40:36Z")
When I go to AT&T or Verizons website and try and get a plan, it asks for the IMEI number, and when I use their site to check if its “compatible” it just says its not compatible with their network. I’ve been to stores in… --- ## [How to remove/deactivate API client](https://forum.sierrawireless.com/t/how-to-remove-deactivate-api-client/30191)
**Author:** [@jonathan1](https://forum.sierrawireless.com/u/jonathan1)\ **Replies:** 1\ **Last updated:** [July 12, 2023, 9:23am UTC](https://forum.sierrawireless.com/t/how-to-remove-deactivate-api-client/30191 "2023-07-12T09:23:59Z")
As descibed in the docs (Getting Started with the AirVantage API - av - Sierra Wireless), an API client has to be created to access the API, at Sierra Wireless. I can add new clients. However, how can I remove clients … --- ## [Unable to apply GX440 template through ALMS](https://forum.sierrawireless.com/t/unable-to-apply-gx440-template-through-alms/21304)
**Author:** [@dallman](https://forum.sierrawireless.com/u/dallman)\ **Replies:** 7\ **Last updated:** [June 7, 2023, 3:05pm UTC](https://forum.sierrawireless.com/t/unable-to-apply-gx440-template-through-alms/21304 "2023-06-07T15:05:36Z")
I receive the following error when attempting to apply a template our GX440 gateways; all gateways’ firmware version is ALEOS GX440 (4.4.9.003): “failed to write data on the system \[MSCI Error: 1 1175 msci MSCI Error: 1… --- ## [Unable to synchronize EM7430 to upgrade firmware](https://forum.sierrawireless.com/t/unable-to-synchronize-em7430-to-upgrade-firmware/29800)
**Author:** [@janugu](https://forum.sierrawireless.com/u/janugu)\ **Replies:** 4\ **Last updated:** [May 30, 2023, 4:33pm UTC](https://forum.sierrawireless.com/t/unable-to-synchronize-em7430-to-upgrade-firmware/29800 "2023-05-30T16:33:54Z")
I am trying to upgrade firmware in EM7430 module at eu.airVantage site. The module is not synchronized with airVantage server. I have gone through the discussion here FXT009 with AirVantage. Even after modifying configur… --- ## [Em7565 wdsg 0,2](https://forum.sierrawireless.com/t/em7565-wdsg-0-2/16258)
**Author:** [@mchipser](https://forum.sierrawireless.com/u/mchipser)\ **Replies:** 0\ **Last updated:** [May 1, 2019, 3:51am UTC](https://forum.sierrawireless.com/t/em7565-wdsg-0-2/16258 "2019-05-01T03:51:38Z")
I am having the hardest time getting this card to connect to the airvantage service… any help would be greatly appreciated… 2—AirVantage Management Services must be provisioned. A bootstrap session is required at+wds… --- ## [My device firmware upgrade with Airvantage](https://forum.sierrawireless.com/t/my-device-firmware-upgrade-with-airvantage/29378)
**Author:** [@cksung](https://forum.sierrawireless.com/u/cksung)\ **Replies:** 1\ **Last updated:** [April 4, 2023, 11:20am UTC](https://forum.sierrawireless.com/t/my-device-firmware-upgrade-with-airvantage/29378 "2023-04-04T11:20:56Z")
Dear, HL7810 module is in use. The HL7810 module supports LWM2M commands. If I use the LWM2MAT command on the HL7810 module, can I use the firmware upgrade feature on Airvantage to upgrade the MCU firmware of my devic… --- ## [My device firmware upgrade](https://forum.sierrawireless.com/t/my-device-firmware-upgrade/29377)
**Author:** [@cksung](https://forum.sierrawireless.com/u/cksung)\ **Replies:** 3\ **Last updated:** [March 28, 2023, 8:29am UTC](https://forum.sierrawireless.com/t/my-device-firmware-upgrade/29377 "2023-03-28T08:29:22Z")
Dear, RC7630 module is in use. Can I UPGRADE the MCU firmware on my device, not the module, using the Firmware upgrade function of Airvantage? Does Airvantage support this feature? Best Regards, Chikyoung --- ## [System does not recognize s/n or imei when registering mangoh yellow](https://forum.sierrawireless.com/t/system-does-not-recognize-s-n-or-imei-when-registering-mangoh-yellow/29254)
**Author:** [@psimmons](https://forum.sierrawireless.com/u/psimmons)\ **Replies:** 1\ **Last updated:** [March 20, 2023, 9:20am UTC](https://forum.sierrawireless.com/t/system-does-not-recognize-s-n-or-imei-when-registering-mangoh-yellow/29254 "2023-03-20T09:20:58Z")
I have been unable to register my mangoh yellow device. The system does not recognize the device serial number or the imei. On another note, I would like to use my mangoh yellow with a sim card to connect to our existin… [Next page](https://forum.sierrawireless.com/c/cloud-management-services/10.md?page=1)